EXPERIENCE
Business Analyst | Dycom Industries Inc | Palm Beach Gardens, FL | Full-Time
12/24/2022 – 08/01/2024
Managed a project that was intended to integrate subsidiaries into a standardized payroll process.
Created detailed Jira issues, epics, releases, etc. for critical stakeholders in order to complete the project.
Wrote necessary documentation for new software releases for the business sponsor and the executives.
Software Engineer | Revature | Reston, VA | Contract
05/31/2022 – 10/24/2022
Developed and tested a full-stack web application for e-commerce video game.
Incorporated daily scrums to track project progress and address setbacks.
Integrated automated testing to improve the reliability and quality of the application.
IT Technician | Framingham State University | Framingham, MA | Contract
09/06/2021 – 05/21/2022
Collaborated with management to establish IT objectives, reducing customer assistance time by 30%
Improved network connectivity and software performance by 25% in a high-traffic environment.
Collaborated with IT management to identify opportunities to improve customer service and network performance.