EXPERIENCE
Business Analyst | Dycom Industries | Palm Beach, FL | Full-Time | 12/2022 – Present
Led multiple projects, including the integration of subsidiaries into a standardized payroll system.
Collaborated with critical stakeholders on releases, documentation, testing and software migration.
Created detailed Jira issues, epics, and releases to track project progress and ensure timely delivery.
Facilitated cross-functional meetings to align IT, finance, and operations teams on project objectives.
Wrote comprehensive documentation for new software releases, ensuring smooth transitions for end users.
Software Engineer | Revature | Reston, VA | Contract | 05/2022 – 10/24/2022
Led multiple projects, including the integration of subsidiaries into a standardized payroll system.
Collaborated with critical stakeholders on releases, documentation, testing and software migration.
Created detailed Jira issues, epics, and releases to track project progress and ensure timely delivery.
Facilitated cross-functional meetings to align IT, finance, and operations teams on project objectives.
Wrote comprehensive documentation for new software releases, ensuring smooth transitions for end users.
Assisted in user acceptance testing (UAT) to validate system functionality before deployment.
IT Technician | Framingham State | Framingham, MA | Contract | 09/2021 – 05/2022
Collaborated with management to establish IT objectives, reducing customer assistance time by 30%
Improved network connectivity and software performance by 25% in a high-traffic environment.
Collaborated with IT management to identify opportunities to improve customer service and network performance.
Implemented a system for proactive network monitoring, reducing downtime by 20%.
Trained 10+ staff members on new software applications, improving overall team efficiency by 20%